Frequently asked questions
We require fourteen (14) days advance notice for a 96% refund (4% goes towards the credit card transaction fee). If guest cancels within seven (7) days before arrival, a 46% refund will be given. If you cancel within less than seven (7) days prior to your scheduled arrival, a refund will only be granted for the night(s) that Tiny Digs is able to rebook the tiny house, minus a $25 fee. If Tiny Digs is unable to rebook the tiny house, a refund will not be granted and you will be charged for all of the nights of your canceled reservation. Refunds will not be granted for no-shows or failure to cancel your reservation.
Call 1-503-406-2944 or email us at hello@tinydigshotel.com to cancel a reservation; we will confirm back with you within 24 hours.
Other than our cleaners being on-site during the days and times when they need to clean the tiny houses, there is no one on-site. However, someone is always available to attend to your needs during reasonable hours. Please click the little live chat bubble on the bottom right of this webpage to send a message to Kenny, our manager.
You will automatically receive your unique smart door lock code and check-in instructions in your inbox 5 days prior to your arrival date as long as you complete a signed rental agreement, ID upload, and processed the security deposit hold on your credit card.
If you made a same-day booking or your booking's arrival date is less than 5 days from now, you will immediately be receiving the door code and check-in instructions (in a separate email) momentarily after you complete a signed rental agreement, ID upload, and processed the security deposit hold on your credit card.
Although we do not have a bicycle storage rack, our guests have been able to come up with a creative solution by bringing their own locks and keeping their bicycles safe by locking it along any railing or structures depending on which tiny house they’re staying at. In additional, our premise is safe and secure with a coded gate entry so only our guests have access to go in and out.
